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Frequently Asked Questions

GENERAL

Where are you located?

Can I change my order?

Do I have to have a monogram or can I order my item with no personalization?

Shipping and Returns Policy

Do you offer returns or exchanges?

What if something about my order is wrong once I receive it?

Do you offer a warranty on your products?

Shipping questions

Do you offer free shipping?

Do you ship internationally?

May I pick up my item in person?

Will I be notified when my order ships ?

I paid for RUSH shipping? Why did it not arrive overnight?

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